Customer Awareness

Sama Exchange will embrace disclosure and transparency as complimentary positive practices.
Sama Exchange will fulfil its disclosure obligations by giving customers proactive access to high-quality, timely, accurate, complete, and useful information that they need to make an informed decision about our financial products and services.
The Exchange House commits to actively supporting transparency in the market by offering helpful information and guidance.
Sama Exchange House will refrain from using unfair, dishonest, fraudulent, or deceptive advertising. It will be made sure that the communications and materials in the advertisement are clear and simple enough for consumers to understand as part of responsible advertising.

Misconduct and possible risks to market conduct will be actively monitored, identified, addressed, and responded to by the Exchange.
Sama Exchange will encourage a competitive market by removing irrational and unfair barriers to competition, increasing consumer choice through transparency, and, when necessary, offering comparative data on goods and services.
The Exchange agrees to sell and offer suitable goods and/or services to customers in compliance with the guidelines outlined in this policy regarding the Consumer Protection Regulation.
By conducting ethical business, Sama Exchange will protect the integrity of the financial market and bolster public trust in the financial system as a whole.

Sama Exchange will adhere to proper business conduct that fosters an ethical and moral culture within the company and manifests itself in all of its services and operations, including the development, design, marketing, sales, distribution, and financing procedures;
Pay close attention for reducing consumer risks and conflicts of interest.
Guarantee its customers’ financial security and promise always to treat them fairly without any kind of discrimination.
In your interactions with customers, behave fairly, honestly, and professionally, using all appropriate skill, care, and diligence.

To ensure compliance with all relevant laws, Sama Exchange will only gather the bare minimum of Consumer Data and information required for their licenced activities. The IT Security Policy makes explicit all guidelines pertaining to consumer data, data protection, and related guidelines.
The Protection of Consumer Assets, Information and Data against Financial Crimes, Misappropriation and Misuse are all covered under the IT Security Policy.

By enhancing consumers’ financial knowledge and awareness, the exchange house will lessen the risk exposure of consumers by empowering them to make decisions about their money that are optimal for them.
Before accepting a product or service, the Exchange House makes sure the customer is aware of any risks by providing objective, educational information about the products via the website.
Sama Exchange will support customers in gaining the knowledge, abilities, and self-assurance necessary to properly assess risks, make educated decisions, identify resources for guidance and support, and take proactive measures to enhance their own financial well-being.

Sama Exchange House makes its financial products and services accessible to consumers, including those in vulnerable groups and People of Determination, and makes it easier for them to transact money securely and effectively. A person who experiences a temporary or permanent, complete or partial deficit or infirmity in his physical, sensory, mental, communicational, educational, or psychological abilities to the extent that it prevents him from fulfilling the regular requirements is known as a people of determination.
By giving Minority Groups with varying financial needs appropriate access to our products and services, The Exchange House ensures gender and racial equality.